7ace's Privacy Policy

Introduction and Scope

7ace ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on protecting the personal information of all our members. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.

By using the 7ace website (7ace.cam), you consent to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our platform. This Policy applies to all pages, services, and features of our site.

This Privacy Policy may be updated from time to time. For significant changes, we will notify you via your registered email or by displaying a notice on the platform. We recommend that you review this page regularly.

What Information We Collect

When you register and use services on 7ace, we may collect various types of information. This information helps us provide you with a safe, personalised, and quality gaming experience.

2.1 Information You Provide Directly

We collect the following information when you open an account or use services on our platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details (when identity verification is required)
• Financial information such as bKash, Nagad, or Rocket number (for transactions)
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

When you browse our website, we may collect the following information through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• Pages viewed and navigation patterns
• Referral URL (the site you came from)

2.3 Cookies and Similar Technologies

We use cookies, local storage, and similar tracking technologies. These keep your login session active, remember your preferences, and help us improve the performance of our site. You can manage cookies through your browser settings, though this may affect the functionality of some services.

Purpose of Information Use

7ace uses your information only for specific and legitimate purposes. We never use your information for unrelated purposes or sell it to third parties.

We use your information for the following:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket, or bank transfer)
• To provide bonuses, cashback, and VIP benefits
• To run 24/7 live chat support in Bengali
• To prevent fraud, money laundering, and illegal activity
• To confirm that you are over 21 years of age
• To improve platform security and performance
• To personalise your experience
• To send relevant promotional information and offers (you can opt out at any time)
• To fulfil legal obligations

Sharing Information with Third Parties

7ace does not sell or rent your personal information. However, we may share certain information with third parties in the following limited circumstances:

4.1 Payment Processors

We work with trusted payment gateway providers to complete financial transactions. These providers will only receive information necessary for processing the transaction and they adhere to strict security standards.

4.2 Technology Service Providers

We have agreements with various technology partners to ensure site performance and operate game software. They work on our behalf and are subject to our privacy policy.

4.3 Legal Obligations

If required by law, judicial order, or regulatory authority directive, we may be obligated to disclose relevant information. Information may also be shared in cooperation with fraud investigations.

4.4 Business Transfers

In the event of any change, merger, or acquisition of 7ace's business operations, user information may be transferred. However, in such circumstances you will be notified in advance and the protections of this Policy will remain in effect.

Data Protection and Security

To ensure the security of your information, 7ace applies industry-standard technical and organisational safeguards. Our security framework includes the following measures:

Complete security cannot be guaranteed for information transmitted over the internet. We therefore ask you to keep your password confidential, use a strong password, and exercise caution when logging in on public networks.

Data Retention Period

7ace retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations.
• Records of financial transactions are retained as required by law for accounting and audit purposes.
• Certain information may be kept for an extended period for fraud prevention purposes.
• Marketing-related information is deleted immediately after you opt out.

Contact our support team to find out the retention period for specific information.

User Rights and Controls

7ace believes you should have full control over your own information. You have the following rights:

7.1 Right to Access Information

You can request a copy of the information stored in your account at any time. Processing this request typically takes up to 30 business days.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can request a correction through our support team. Name, email, and contact details can be updated.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, this request may not be fulfilled in full where legal obligations or ongoing disputes apply.

7.4 Opt Out of Marketing Communications

You can stop receiving promotional communications by using the "Unsubscribe" option at the bottom of any marketing email or message. You will continue to receive transaction-related messages as these are essential for your account.

7.5 Right to Close Your Account

You can close your 7ace account at any time. It is recommended that you withdraw any remaining balance before closing your account.

To exercise any of the above rights, contact us directly via live chat or email.

Minors and Age Verification

7ace strictly refrains from providing gaming services to anyone under the age of 21. To this end, we carry out an age verification process at the time of registration.

We do not knowingly collect personal information from anyone under 18. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately. We are committed to ensuring responsible gaming.

International Data Transfers

7ace operates as an international online platform. Your information may be stored or processed on servers outside Bangladesh for the purpose of providing technical services.

Wherever your information is stored, we ensure that the same standard of protection applies. We only work with partners who adhere to strict data protection standards.

Changes to the Privacy Policy

7ace may update this Privacy Policy from time to time. The Policy may be revised due to changes in services, adoption of new technologies, or legal requirements.

For significant changes, we will notify you via your registered email or by posting a notice on the platform. Continuing to use the platform after changes have been made means you have accepted the updated Policy.

The date of each update is noted at the top of this page in the "Last Updated" section. We recommend that you check this page periodically.

Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated support team is available 24/7 to assist you via live chat in Bengali.

To learn more about responsible gaming, visit our Responsible Gaming page. To learn about our terms of service, read our Terms and Conditions page.